Training Registration System

Massachusetts Emergency Management Agency (MEMA)

Northeast Emergency Management Training & Education Center (NEMTEC)

Bottom of Page

Event Description

Speak Calm into Chaos: Introduction to Crisis Communication (Crisis Comms.)

This introductory course provides a foundational understanding of how clear, accurate, and timely communication supports effective emergency response. Participants will explore key principles of emergency messaging, examine real-world examples, and gain insight into how communication impacts public trust and outcomes. The course also introduces core concepts related to audience analysis, message development, and delivery strategies used by emergency management professionals.

Details
Date(s)	Fri. Dec 12, 2025 8:00a-12:00p
Location	Virtual Classroom OTHER MA Google Map
Handicap Accessibility	No
WiFi Access
Offered By	Massachusetts Emergency Management Agency
Primary Instructor	Heiden, David A.
Course Length	1/2 day
Course Hours	4.00
CEUs
Award Credentials
Prerequisites	There is no prerequisite for this course.
Equivalent Prerequisites

Top of Page

Northeast Emergency Management Training & Education Center (NEMTEC) | MEMA | Mass.Gov Home | MEMA Email